Being focused on the customer means more than just providing good customer service. A customer focused company creates a culture so that every strategic business decision is based on the needs and wants of the customer. In this podcast, we cover ways to start or refine your customer focused mission for better customer retention and loyalty.
If you had a clock that was running backwards, it would be easy to see that a change was necessary. However as leaders, we often need to make changes to systems, processes, procedures and change can be difficult. In this podcast, I discuss 10 reasons that change is resisted and how leaders can understand and work around the resistance to change.
To build and keep your audience, your company needs a solid content marketing strategy and program. Use this opportunity to provide free, valuable content that your audience wants and looks forward to seeing and reading. A content “treat”.
Get to the point in meetings by starting with an agenda that includes the meeting purpose and ending with a well-designed action plan so you can track and get to your real goals. Use the tools identified in this blog post to setup your action plan and agenda for meetings.
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Building a business, presenting an idea or life itself is not always easy. But not always easy, doesn't mean giving up at the obstacles presented in your way. Select your path and consider your alternatives and proceed. Always keeping in mind that good ideas are often rejected initially. Work through the objections. If the idea keeps coming up then it is possibly worth pursuing.
A good mission statement defines your organization and an effective vision statement sets your companies sites to where you want to go. Neither are a long, thesis with all the information but clear, concise statements. To further expand and gain more visibility as well as understanding add a story approach for your employees to digest.
In my experience, change and that is almost any change is hard. Organizational changes are especially challenging. Take the time to listen to my 7 Steps to help you in the process of incorporating viable, effective organizational changes.